Return & Refund Policy
Last updated: 2026
At InHome, we want you to be happy with your home essentials. This policy explains when and how you can return or exchange products and how refunds work.
1. Return eligibility
You may request a return if:
- The product is unused, unwashed, and in original packaging with tags (where applicable).
- The request is made within 7 days of delivery.
- You provide the order number, product details, and reason for return.
2. Return window
Contact us within 7 days of delivery. Approved returns must be handed to the courier or drop-off point within the timeline we share in the approval message.
3. Non-returnable products
- Personalised or custom-made items.
- Items marked as final sale / non-returnable on the product page.
- Products used, washed, stained, damaged by the customer, or missing parts/tags.
- Free gifts or promotional items unless the main product is also returned as required.
4. Damaged or defective products
If you receive a damaged or defective item, contact us within 48 hours of delivery with clear photos of the product, packaging, and order number. We will arrange a replacement or refund after verification.
5. Wrong product received
If the item does not match your order, contact us immediately with photos. We will arrange pickup of the wrong item and ship the correct product or issue a refund.
6. Exchange policy
Exchanges are offered for the same product in a different size/colour/variant when stock is available. If the preferred variant is unavailable, we will process a refund or store credit as agreed.
7. Cancellation policy
- Before dispatch — cancellation is usually possible; prepaid amounts are refunded to the original payment method.
- After dispatch — treat as a return under this policy once delivered (or refuse delivery where the courier allows).
8. Refund timeline
- Refunds are initiated after we receive and inspect the returned product (typically 3–5 business days after receipt).
- Prepaid orders: refund to original payment method within 5–10 business days after approval (bank timelines may vary).
- COD orders: refund via bank transfer/UPI after you share verified account details, usually within 5–10 business days after approval.
9. Shipping charges on returns
If the return is due to our error (wrong/damaged/defective item), return shipping is free. For change-of-mind returns, return shipping may be deducted or charged as communicated at approval.
10. How to contact us
Email info@inhome.shop with subject “Return – [Order Code]”, your registered phone number, product name, and photos if relevant.
A-26, Nehru Ground,
New Industrial Township 1,
New Industrial Township,
Faridabad,
Haryana 121001