Privacy Policy

Last updated: 2026

This Privacy Policy explains how InHome (“we”, “us”, “our”) collects, uses, stores, and protects your information when you shop at our online store or contact us.

1. Who we are

InHome is an e-commerce store selling home textiles and home essentials. Contact: info@inhome.shop
A-26, Nehru Ground,
New Industrial Township 1,
New Industrial Township,
Faridabad,
Haryana 121001

2. Information we collect

  • Account details — name, email, phone number, password (stored securely as a hash).
  • Order details — products ordered, variants, quantities, prices, taxes, payment method, delivery status.
  • Addresses — shipping and billing address, pin code, city, state, country.
  • Payments — payment method (e.g. Cash on Delivery or Razorpay). Card data is processed by Razorpay; we do not store full card numbers.
  • Communications — contact forms, support tickets, newsletter email, OTP verification via email and/or WhatsApp.
  • Technical data — IP address, browser type, device type, cookies, and basic analytics for site performance and security.

3. How we use your information

  • Create and manage your account.
  • Process, fulfil, and track orders.
  • Send order, shipping, and delivery updates by email and/or WhatsApp.
  • Send one-time passwords (OTP) for login, registration, or password reset.
  • Respond to enquiries, returns, and support requests.
  • Send newsletters only if you subscribed.
  • Improve the website, prevent fraud, and meet legal obligations.

4. OTP, email & WhatsApp

We may send verification codes and order-related messages by email and WhatsApp when those channels are enabled and you have provided a valid contact. OTP codes are time-limited and should not be shared.

5. Cookies & analytics

We use cookies and similar technologies for login sessions, cart, preferences, and basic analytics. You can control cookies in your browser settings; some site features may not work without essential cookies.

6. Contact forms & newsletter

Information you submit through contact forms, product enquiry, or newsletter signup is used only to respond to you or send the content you requested. You may unsubscribe from marketing emails at any time.

7. Third-party services

  • Razorpay — online payments (when enabled).
  • Courier partners — order delivery and tracking.
  • Email / WhatsApp providers — transactional messages and OTP (when enabled).
  • Marketing tools — only where you have opted in or submitted a lead form.

These providers process data under their own privacy terms and only as needed to provide their service.

8. Data storage & security

We store data on secure servers and apply reasonable technical and organisational measures (including access controls and encrypted passwords). No method of transmission over the internet is 100% secure; we work continuously to protect your information.

9. Data retention

We retain account and order records for as long as needed to fulfil orders, provide support, meet tax and legal requirements, and resolve disputes. You may request account deletion subject to legal retention needs.

10. Your rights

Subject to applicable law, you may request access, correction, or deletion of your personal data, or withdraw marketing consent. Contact us at info@inhome.shop.

11. Children

Our store is intended for adults. We do not knowingly collect personal data from children under 18.

12. Changes

We may update this policy from time to time. The “Last updated” date will change when we do. Continued use of the site after changes means you accept the updated policy.

13. Contact

InHome
A-26, Nehru Ground,
New Industrial Township 1,
New Industrial Township,
Faridabad,
Haryana 121001
Email: info@inhome.shop
Phone: 7982827617